Activation Guide (WiFi Device)

Step 1: Getting Started 

Once you have received / collected your WiFi Device, you can submit an activation request directly from your Mobal online account (MyAccount): www.mobal.com/myaccount

Login details will be sent to you via email (shortly after placing your order) or you can request a password reset link from the login screen.

Once you have logged in to your account, simply visit the "Services" section and click on the "Activate" button found next to the relevant product -

Step 2: Enter Product Details 

You will then be asked to enter the "IMEI" number of your WiFi Device.

The "IMEI" number will be located on the sticker / label on the back of the device.

Step 4: Choose an Activation Date / Plan

If you request immediate activation, we will process your request as soon as possible but please be advised that in some cases, it may take up to 24 hours for your activation request to be processed. 

If you select a future activation date however, we will begin the activation process in advance (usually 1-2 days prior to the selected activation date) to ensure the service is active / ready for use on the requested date. 

You will also be asked to choose a specific plan such as the 100GB, 200GB or 300GB option.

Step 5: Payment

If you select an activation date that falls part way through a calendar month, the first plan fee will be pro-rated (for service between the selected activation date and the end of that calendar month). 

All plan fees after the initial fee will be billed in full (on the 1st of each month) and plan fees will continue in this way until you manually terminate the service.

Step 6: Confirmation

After you have completed these steps, you can submit your activation request for processing.

Once your Mobal plan has been activated for the requested date, you will receive a confirmation email.