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            Shipping & Collection

            Shipping ▶
            Shipping Option & Delivery Times
            Uploading Your I.D.
            Collection ▶
            Collection Option
            Changing Collection Date / Location
            Age Restrictions ▶
            Age Restrictions (18+) for Voice Products
            Returns ▶
            Money Back Guarantee
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            Online Account (MyAccount)

            General Information ▶
            What’s “MyAccount”?
            Account Ownership / Name Changes
            Emails You Will Receive
            Closing Your Mobal Account
            Login Details ▶
            Changing Your Email Address / Password
            Forgotten Your Password?
            Login Issues
            Referrals ▶
            Refer a Friend
            Account Security ▶
            Keep Your Account Secure
            Contact Methods We Use
            Reporting Lost / Stolen Items
            Age Restrictions (18+) for Voice Products
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            Billing Information

            Your Billing Details ▶
            Updating Your Billing Information
            Cash Payment Option
            Charges ▶
            Check Your Usage Rates
            Viewing Your Charges
            Billing Procedures
            Currency Information
            Billing Issues ▶
            Declined Charges
            Disputed Charges
            PayPal Payment Issues
            Issue Updating Billing Information
            Refunded Transactions
            ¥100 Authorization Charge
            Unexpected Charges
            Passcode Issue (3DS / 3D Secure / SafeKey)
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            Compatibility & Network Info

            Compatibility Requirements ▶
            Compatibility Checks
            SIM Card Size
            What's an "EID" and how to find it? (eSIMs)
            Pin / Password Locks
            Locked Phone
            Age Restrictions (18+) for Voice Products
            Coverage & Frequencies ▶
            Coverage & Frequency Info
            International Roaming Not Supported
            Emergencies ▶
            Calling Emergency Services
            Emergency / Earthquake Alerts
            Reporting Lost / Stolen Items
            Miscellaneous ▶
            Phone Number already in use
            Voice+Data / Voice Lite (Product Comparison)
            Using WhatsApp
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            Activation & Installation

            Activation Instructions ▶
            Activation Guide (Voice+Data SIM / eSIM)
            Activation Guide (Voice Lite SIM / eSIM)
            Activation Guide (Data-Only SIM Card)
            Activation Guide (Data-Only eSIM)
            Activation Guide (WiFi Device)
            Activation Times ▶
            Activation Processing Times
            Installation Instructions ▶
            Installation Guide (Voice+Data / Voice Lite eSIMs)
            Installation Guide (Data-Only eSIMs)
            Installation Guide (Physical SIM Cards)
            Installation Guide (WiFi Device Info)
            Sharing Data Only eSIMs with Friends and Family
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            Controlling Your Plan

            Plan Changes ▶
            Plan Upgrades / Downgrades
            Extension Requests
            Increasing Your Data Allowance
            Cancel Pending Request
            Termination / Suspension ▶
            Termination Requests
            Suspension Requests
            Reporting Lost / Stolen Items
            Cancel Pending Request
            Reactivate ▶
            Reactivate Your Plan
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            Cellular Data

            Cellular Data Setup ▶
            Data Settings (Voice+Data SIM Cards)
            Data Settings (Voice+Data eSIMs)
            Data Settings (Voice Lite SIMs / eSIMs)
            Data Settings (Data-Only SIM Cards)
            Data Settings (Data-Only eSIMs)
            Data Settings (WiFi / MiFi Devices)
            Data Allowance ▶
            High Speed Data Allowance
            Increasing Your Data Allowance
            Tracking Your Data Usage
            Data Speeds ▶
            Expected Data Speeds
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            Calls & SMS Messaging

            Phone Number ▶
            When will I receive my Phone Number?
            Phone Number Type
            Phone Number already in use
            Dialing Instructions ▶
            Outbound Calls & SMS Text Messages
            Incoming Calls & SMS Text Messages
            Country Codes
            Calling Emergency Services
            Toll Free Numbers / Collect Calls
            Usage Rates ▶
            Check Your Usage Rates
            Voicemail ▶
            Voicemail Information
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            Troubleshooting Issues

            Activation / Installation / Connection ▶
            eSIM Installation Issues
            eSIM stuck on “Activating” status (iPhone)
            eSIM "Code is no longer valid" Error Message
            No Signal / Network Connection
            Deleted eSIM
            SIM Not Supported (iPhone)
            What's an "eSIM Access Code"?
            What’s an “EID” and how to find it? (eSIMs)
            Pin / Password Locks
            Error Codes (WiFi Device)
            Data Issues ▶
            Can’t use Cellular Data
            Can’t Create / Save APN Profile (Android)
            PDP Authentication Failure (iPhones)
            Hotspot / Tethering Feature
            Slow Speeds
            Issues outside of Japan (International Roaming)
            2GB Data Warning (Android)
            Issue after switching back to Domestic SIM (iPhones)
            Error Codes (WiFi Device)
            Calling Issues ▶
            Calling / VoLTE Issue (Softbank)
            Xiaomi Phone - Calling / VoLTE Issues (Softbank)
            Issues outside of Japan (International Roaming)
            WiFi Calling
            Text Message Issues ▶
            MMS Messaging Not Supported
            LINE App - Age Verification Issue
            Issues outside of Japan (International Roaming)
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            Transfers & Replacements

            Lost / Stolen Reports ▶
            Reporting Lost / Stolen Items
            Phone Number Transfer ▶
            Mobile Number Porting (MNP) Requests
            Transfer Phone Number - SIM to eSIM (or vice versa)
            Device Transfer ▶
            New Phone - Transferring eSIM / SIM Card
            Replacements ▶
            Converting SIM Card to eSIM
            Deleted eSIM
            Switching between Voice Lite & Voice+Data services

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