Data Settings (5G Unlimited Data-Only eSIMs)

Once you have installed your eSIM, your device may automatically install the APN (Access Point Name) profile that's required for Cellular Data access.

If your device fails to do this however, you will be required to manually create an APN profile using the exact settings shown below - 

APN Settings

5G APN Profile -

Name: Mobal
APN: uad5gn.au-net.ne.jp
Username: au@uad5gn.au-net.ne.jp
Password: au
Authentication Type: CHAP
APN Type: default,supl,hipri,dun

If there are any issues using the profile above however, you can also try the alternative 4G APN profile (which will only provide 4G LTE network coverage) that's shown below -

4G APN Profile -

Name: Mobal
APN: uno.au-net.ne.jp
Username: 685840734641020@uno.au-net.ne.jp
Password: KpyrR6BP
Authentication Type: CHAP
APN Type: default,supl,hipri,dun

Creating APN Profiles

On most Android handsets, you can create an APN profile by going to:

Settings > Connections > Mobile Networks > Access Point Names

(or)

Settings > Network & Internet > Mobile Network > Access Point Names (or Advanced and then Access Point Names)

After reaching the "Access Point Names" section, you should then see a "+" symbol or the option to "Add" a new profile. Alternatively, you may see the 'Options' button (which usually appears as three dots) and after tapping this button, you will see the option to create a new profile.

Once you have created the APN profile, save it and ensure it is selected as the active profile. You can then enable the Cellular/Mobile Data feature on your device and test the internet connection.

When testing the data connection, ensure the WiFi feature is disabled (so there is no interference) and if there any issues, please reboot your device and then test the connection again.

If there are any issues creating / saving an APN profile however, please refer to the information found here: Additional Troubleshooting

Enabling Data

The majority of Android handsets will allow you to enable the Cellular/Mobile Data feature by going to:

Settings > Connections > Data Usage > Enable Cellular/Mobile Data

(or)

Settings > Network & Internet > Tap on your SIM (or the Mobile Network option) and then enable Cellular/Mobile Data

Alternatively, you could use the shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.

If there is a secondary SIM / eSIM installed in your device, please also ensure that your Mobal eSIM is selected as the primary for cellular data access and calls (this option is usually found within the SIM Management menu on your device).

Network Mode Setting

If you are unable to access Cellular Data after completing the steps above, please also check that the “Network Mode” or “Preferred Network Type” option on your device is configured to prioritize the 5G connection.

On most Android handsets, you can locate this option by going to:

Settings > Connections > Mobile Networks > Network Mode >Select the 5G/4G/3G/2G or 5G/LTE/3G/2G or 5G Preferred option

(or)

Settings > Network & Internet > Mobile Network or Internet > Preferred Network Type >Select the 5G/4G/3G/2G or 5G/LTE/3G/2G or 5G Preferred option

If you are using a device that does not support 5G however, you can configure your device to prioritize the 4G LTE connection instead (by selecting an option such as "4G/3G/2G" or "LTE/3G/2G" or "4G LTE Preferred").

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.

If the issue persists however, please send an email to: support@mobal.com

In your message to our support team, please include your account details (such as your Order Confirmation Number or your SIM Card Serial Number) and the following information -

• The make / model of your device and your current location 
  
  
• A screenshot of your current APN profile settings
  
  
• A screenshot of the “Mobile Networks” section (i.e. the section that shows the current “Network Mode” or “Preferred Network Type” setting)
  
  
• Screenshots of any error messages you have received and of what happens when attempting to load a website
  
  
• A screenshot of the 'SIM Management' menu on your device (the section that shows all eSIMs/SIMs that are installed and the preferred settings for each service) 

Once you have installed the eSIM and connected to the network / enabled the cellular data feature, please ensure that your Mobal eSIM is selected as the primary SIM for data in the SIM management menu (usually found in the Settings > Cellular menu).

Your device may then automatically install the APN (Access Point Name) configuration profile that’s required for cellular data access.

If your device fails to install the profile (and you have already tried rebooting the phone) however, you may need to manually enter the APN settings shown below -

APN Settings

5G APN Profile -

APN: uad5gn.au-net.ne.jp
Username: au@uad5gn.au-net.ne.jp
Password: au 

If there are any issues using the profile above however, you can also try the alternative 4G APN profile (which will only provide 4G LTE network coverage) that's shown below -

4G APN Profile -

APN: uno.au-net.ne.jp
Username: 685840734641020@uno.au-net.ne.jp
Password: KpyrR6BP 

Editing APN Settings

On most iPhone handsets, you can locate / adjust the APN settings by going to:

Settings > Cellular / Mobile Data > Cellular / Mobile Data Network 

(or by going to)

Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Cellular/Mobile Data Network

(or by going to) 

Settings > Cellular > Tap on the Mobal SIM > Cellular Data Network

Once you have located this section, please enter the APN, Username and Password in the "Cellular Data" (or "Mobile Data") section, the "LTE Setup" section and the "Personal Hotspot" section as shown in the example below -

Enabling Data

On most iPhone handsets, you can enable the Cellular/Mobile Data feature by going to:

Settings > Cellular / Mobile Data > Enable Cellular / Mobile Data

Alternatively, you can enable data using a shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.

Network Mode Setting

If you are unable to access Cellular Data after completing the steps above, please also check that your device is configured to prioritize the 5G connection.

On most iPhone handsets, you can locate this option by going to:

Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Select the 5G option

If you are using a device that does not support 5G however, you can configure your device to prioritize the 4G connection instead (by selecting the 4G or LTE option in this menu).

Hotspot / Tethering Feature

If there are any issues using the Hotspot / Tethering feature, you may need to return to the "APN Settings" and the "Editing APN Settings" instructions (found at the start of this guide).

You can then try manually entering the APN, Username and Password in the "Cellular Data" (or "Mobile Data") section, the "LTE Setup" section and the "Personal Hotspot" section as shown in the example below -

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.

If the issue persists however, please send an email to: support@mobal.com

In your message to our support team, please include your account details (such as the Contract Number or your Order Confirmation Number) and the following information -

• The model name / number of your iPhone handset and your current location
  
  
• A screenshot of your current APN profile settings
  
  
• A screenshot of your current settings in the “Cellular/Mobile Data Options” and “Voice & Data” sections
  
  
• Screenshots of any error messages you have received and of what happens when attempting to load a website
  
  
• A screenshot of the SIM Management section (the section that shows all installed SIMs / eSIMs) which can usually be found by going to: Settings > Cellular