Data Settings (Voice Lite SIMs / eSIMs)

When using a Voice Lite SIM / eSIM for the first time, you will likely be required to configure your device for cellular data access so that all services can work correctly.

However, please be advised that your plan will only include a small data allowance of 500MB (which is free to access). If your usage exceeds this amount and you access the remaining 2.5GB of high speed data, an additional fee will be applied. 

If you would prefer to avoid this fee, we would recommend that you disable the data feature on your device after following the instructions below -

APN Settings

Please create an APN profile using the exact settings shown below -

Name: Mobal
APN: plus.4g
Username: plus
Password: 4g
MCC: 440
MNC: 20
Authentication Type: PAP or CHAP
APN Type: default,ia,mms,supl,hipri
Bearer: LTE
APN Protocol: IPV4/IPV6
APN Roaming Protocol: IPV4/IPV6

If there is no option to enter the “MCC” or “MNC” settings when creating the profile, please try creating the profile without entering these settings and then save the profile / select it as the active profile. 

If there is no option to enter the “Bearer” setting when creating the profile, this may be under a different name such as “Network Type” and so please check through the profile settings to try and find this option.

If you are unable to manually enter the "APN Type" setting (and you are only given a list of options such as "Internet", "Internet +MMS" etc), please try selecting the "Internet" option.

Creating APN Profiles

On most Android handsets, you can create an APN profile by going to:

Settings > Connections > Mobile Networks > Access Point Names

(or)

Settings > Network & Internet > Mobile Network > Access Point Names (or Advanced and then Access Point Names)

After reaching the "Access Point Names" section, you should then see a "+" symbol or the option to "Add" a new profile. Alternatively, you may see the 'Options' button (which usually appears as three dots) and after tapping this button, you will see the option to create a new profile.

Once you have created the APN profile, please save it and ensure it is selected as the active profile.

You can then enable the Cellular/Mobile Data feature on your device and test the internet connection.

Please ensure the WiFi feature is disabled when testing the data connection and if there any issues, please reboot your device and then test the connection again.

If there are any issues creating / saving an APN profile however, please refer to the information found here: Additional Troubleshooting

Enabling Data

The majority of Android handsets will allow you to enable the Cellular/Mobile Data feature by going to:

Settings > Connections > Data Usage > Enable Cellular/Mobile Data

(or)

Settings > Network & Internet > Tap on your SIM (or the Mobile Network option) and then enable Cellular/Mobile Data

Alternatively, you could use the shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.

Additional Note: Your plan will only include a small data allowance of 500MB (which is free to access). If your usage exceeds this amount and you access the remaining 2.5GB of high speed data however, an additional fee will be applied. If you do not wish to use data and would prefer to avoid this fee, we would recommend that you disable the data feature on your device after completing the initial setup.

Network Mode Setting

If you are unable to access Cellular Data after completing the steps above, please also check that the “Network Mode” or “Preferred Network Type” option on your device is configured to prioritize the 4G LTE connection.

On most Android handsets, you can locate this option by going to:

Settings > Connections > Mobile Networks > Network Mode > Select the 4G/3G/2G or LTE/3G/2G option

(or)

Settings > Network & Internet > Mobile Network or Internet > Preferred Network Type > Select the 4G/3G/2G or LTE/3G/2G option

VoLTE Calls

This setting is not directly related to internet access but as the Softbank network no longer offers 3G network coverage, calls are now placed / texts are now sent through VoLTE via the 4G LTE connection instead (and so it is important that all data settings are correct).

If all other services are working correctly but there is an issue with the call / SMS text messaging service (and you have completed all steps above / confirmed that your device is VoLTE capable), you may also need to manually enable the VoLTE feature on your device.

This option is usually called “VoLTE”, “VoLTE Calls” or “4G Calling” and can often be found within the “Mobile Networks” section on most Android devices (but you may need to refer to the user guide for your device). However, this option is not always visible and may just be automatically enabled in the background.

If any issues persist, please visit the following link to troubleshoot the issue further: VoLTE Issue Guide

Additional Troubleshooting

If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.

If there is no change, please try the following -

1. Return to the Access Point Names section and delete all APN profiles that are listed (including the Mobal APN profile)
   
   
2. Once complete, tap on the Options button (which usually appears as three dots in a vertical line) and select the Reset to Default option that appears.
   
   
3. Create a new APN profile again (using our settings), save / select the profile and check that all other settings above remain correct.
   
   
4. You can then enable the cellular data feature (please ensure WiFi is disabled while testing) and test the data connection but if there is no change, reboot your device and then test the connection again.

Need Further Assistance?

If any issues persist after following our instructions, please send an email to: support@mobal.com containing your account details (such as your Mobal phone number or your Order Confirmation Number) and the following information -

• The make / model of your device and a screenshot of all information that appears after dialing *#06#
  
  
• Your current location (and any other locations where you have tested the service)
  
  
• Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages that appear on the 'Home' screen or when attempting load a website
  
  
• A screenshot of your current APN (Access Point Name) profile settings
  
  
• A screenshot of the “Mobile Networks” section (i.e. the section that shows the current “Network Mode” or “Preferred Network Type” setting)
  
  
• A screenshot of the 'SIM Management' menu on your device (the section that shows all eSIMs/SIMs that are installed and the preferred settings for each service) 

When using a Voice Lite SIM / eSIM for the first time, you will likely be required to configure your device for cellular data access so that all services can work correctly.

However, please be advised that your plan will only include a small data allowance of 500MB (which is free to access). If your usage exceeds this amount and you access the remaining 2.5GB of high speed data, an additional fee will be applied. 

If you would prefer to avoid this fee, we would recommend that you disable the data feature on your device after following the instructions below -

APN Profile

When using a Voice Lite SIM or eSIM, your device may automatically install the APN (Access Point Name) configuration profile that's required for cellular data access.

If your device fails to install the profile however, we would recommend that you manually download the correct profile by following the steps below -

While connected to WiFi, open the Safari web browser on your Mobile (please do not use an alternative browser) and visit the following link to download the profile: APN Profile Download

After downloading the APN profile however, you may still be required to manually install it by going to Settings > Profile Downloaded > Install or by going to Settings > General > VPN & Device Management (or Profile) and then tapping on the Mobal APN profile and the option to install it.

Enabling Data

On most iPhone handsets, you can enable the Cellular/Mobile Data feature by going to:

Settings > Cellular/Mobile Data > Enable Cellular/Mobile Data

Alternatively, you can enable data using a shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.

Additional Note: Your plan will only include a small data allowance of 500MB (which is free to access). If your usage exceeds this amount and you access the remaining 2.5GB of high speed data however, an additional fee will be applied. If you would prefer to avoid this fee, we would recommend that you disable the data feature on your device after completing the initial setup.

Network Mode Setting

If there are any issues after completing the steps above, please also check that your device is configured to prioritize the 4G LTE connection.

On most iPhone handsets, you can locate this option by going to:

Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Select the 4G or LTE option

VoLTE Calls

This setting is not directly related to internet access but as the Softbank network no longer offers 3G network coverage, calls are now placed / texts are now sent through VoLTE via the 4G LTE connection instead (and so it is important that all data settings are correct).

If all other services are working correctly but there is an issue with the call / SMS text messaging service (and you have completed all steps above / confirmed that your device is VoLTE capable), you may also need to manually enable the VoLTE feature on your device.

On iPhone handsets, the option to enable VoLTE can usually be found by going to: 

Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Enable VoLTE

However, this option is not always visible and may just be automatically enabled in the background.

If any calling issues persist, please ensure that you are using the correct dialing procedure as shown here: Dialing Instructions

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.

If the issue persists however, please send an email to: support@mobal.com

In your message to our support team, please include your account details (such as your Mobal phone number or your SIM Card Serial Number) and the following information -

• The model name / number of your iPhone handset and your current location
  
  
• Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages
  
  
• A screenshot of your current APN profile settings by returning to the "VPN & Device Management" section and tapping on the profile. You may also need to tap on the "More Details" button to view the APN settings we require a screenshot of
  
  
• A screenshot of your current settings in the “Cellular/Mobile Data Options” and “Voice & Data” sections
  
  
• A screenshot of the 'SIM Management' menu on your device (the section that shows all eSIMs/SIMs that are installed and the preferred settings for each service)