Outbound Calls & SMS Text Messages

You have been assigned a Japanese phone number and so when you are placing a call to another Japanese phone number, simply enter the standard phone number (including the leading zero and the area code).

You can also use the same dialing procedure when sending SMS Text Messages to other Japanese phone numbers.

For instructions on how to view the usage rates for any outbound calls or texts, please visit the following link: Usage Rates Guide

Additional Note (Physical Voice+Data SIM Cards Only) -

If you are using a physical Voice+Data SIM card and you are unable to place a call (and you have confirmed that you are using the correct dialing procedure), please check that your device supports VoLTE and ensure the VoLTE feature is enabled. If any issues persist however, please visit the following link: VoLTE Troubleshooting Guide

To call an international phone number, please use the prefix of: 0063

The 0063 prefix would then be followed by the Country Code (of the country you are calling to) and then you would enter the Area Code (with the leading zero removed if there is one) and the rest of the Phone Number.

0063 > Country Code > Area Code (with leading zero removed) > Phone Number

Please note that once your plan has been activated, it can take 24-48 hours for the 0063 international dialing method to become functional.

If you do not know the country code (of the country you are calling to) we provide a list of country codes at the following link: Country Codes

For instructions on how to view the usage rates for any outbound calls or texts, please visit this link: Usage Rates Guide

Additional Notes -

0063 Prefix:

When using a physical Voice+Data SIM Card or a Voice Lite SIM / eSIM, international calls can be placed using the standard international dialing procedure (by entering a "+" symbol followed by the country code, area code and phone number) instead of the 0063 prefix.

On most handsets, you can enter a plus symbol by pressing and holding the zero (until the zero changes to a +), by pressing the * key twice in quick succession or just by selecting the + from the list of symbols.

If you use this method however, calls will be chargeable at an increased rate (please check the Usage Rates link for additional information) and so to keep costs down, we would always recommend using the 0063 prefix for international calls.

VoLTE Feature:

If you are using a physical Voice+Data SIM Card or a Voice Lite SIM / eSIM and you are unable to place a call (and you have confirmed that you are using the correct dialing procedure), please check that your device supports VoLTE and ensure the VoLTE feature is enabled on your device. 

If any issues persist however, please visit the following link: VoLTE Troubleshooting Guide

SMS Messages:

When sending SMS text messages to international phone numbers, a different dialing procedure must be used. For additional instructions, please refer to the "Outbound SMS Messages" guide below.

You have been assigned a Japanese phone number and so when you are sending an SMS text message to another Japanese phone number, simply enter the standard phone number (including the leading zero and the area code).

For instructions on how to view the usage rates for any outbound calls or texts, please visit the following link: Usage Rates

To send an SMS text message to an international phone number, you will be required to enter a plus symbol (+) followed by the Country Code (of the country the phone number is linked to) and then you would enter the Area Code and Phone Number (with the leading zero removed if there is one).

Plus Symbol (+) > Country Code > Area Code (with leading zero removed) > Phone Number

On most handsets, you can enter a plus symbol by pressing and holding the zero (until the zero changes to a +), by pressing the * key twice in quick succession or just by selecting the + from the list of symbols.

If you do not know the country code (of the country you are calling to) we provide a list of country codes at the following link: Country Codes

For instructions on how to view the usage rates for any outbound calls or texts, please visit the following link: Usage Rates

When placing calls to international phone numbers however, a different dialing procedure must be used. For additional instructions, please refer to the "Outbound Calls" guide found above .