Cancel Pending Request

If you have submitted a Termination request or a Plan Change request (for a Voice+Data SIM / eSIM or a WiFi Device) but you would like to cancel your pending request, please login to your Mobal online account: www.mobal.com/myaccount

Once you have logged in to your account, visit the "Services" section and then click on the "More Information" button found next to the relevant SIM / eSIM / WiFi Device -

Or you can scroll down to the "Plan" section and click on the "Cancel Scheduled Plan Change" button to cancel a pending plan change request -

If you only recently submitted the Termination Request / Plan Change Request (that you now wish to cancel), there may be a short delay (of approximately 15 minutes) before the "Cancel Termination" button or the "Cancel Scheduled Plan Change" button becomes visible.

Please also note that if you had originally asked for the Termination Request / Plan Change Request to be processed immediately (instead of selecting a future date) or if you left it too late, the option to cancel the request will not be available.

Once you have cancelled a pending request, there may also be another delay (of approximately 24 hours) before your account resets and the standard buttons re-appear in your account again.