Extension Requests

Modified on Thu, 11 Sep at 5:25 PM

If you selected a short term plan (such as the 30 day option) when activating your Voice+Data SIM / Voice+Data eSIM and you would like to extend the plan duration, you can do this directly from your Mobal online account: www.mobal.com/myaccount

Alternatively, you can also switch from a Short Term plan to one of our Long Term plans if you prefer.

Important Note: To ensure your request is processed in time, please submit your request at least 48 hours prior to the current plan end date.

For additional instructions, please refer to the relevant guide below -

Extending Short Term Plan Guide:

Click here for additional instructions

Once you have logged in to your Mobal online account (MyAccount), please visit the "Services" section and then click on the "More Information" button found next to the relevant SIM / eSIM -

On the next screen, please scroll down to the "Plan" section.

You can then click on the "Extend Service" button and choose to extend your plan.

To ensure your request is processed in time, please submit your request at least 48 hours prior to the current plan end date.

Switch To Ongoing Plan Guide:

Click here for additional instructions

On the next screen, please scroll down to the "Plan" section.

You can then click on the "Upgrade Plan" button and choose the ongoing plan you would like to switch to.

Any unused days from your current short term plan will then be added to your account as a credit and this amount will be deducted from your next bill.

To ensure your request is processed in time, please submit your request at least 48 hours prior to the current plan end date.

Additional Note: If you have purchased a Data-Only SIM / Data-Only eSIM, it will not be possible to extend the plan duration or increase the data allowance (as these are pre-paid services which cannot be altered). The only solution would be to purchase additional SIMs / eSIMs to cover your needs.