Deleted eSIM

If you have accidentally deleted your eSIM and require a re-issue, you can submit a request directly from your Mobal online account: www.mobal.com/myaccount

Once you have logged in to your account, please visit the "Services" section and then click on the "More Information" button next to the relevant eSIM -

You can then follow the on-screen prompts to request a replacement eSIM.

If you are using a Voice+Data eSIM, you will be able to retain your current phone number when requesting the reissue. If you are using a Voice Lite eSIM however, it will not be possible to retain the current phone number and so if you request a replacement, it will be assigned a new phone number.

Once the eSIM has been successfully re-issued, you will receive a confirmation email with additional instructions.

Additional Note: Even if you are covered by the protection plan, you may still be charged a processing fee of ¥200 when requesting a replacement (as the process may fail if the charge is ¥0). If a ¥200 fee is processed however, we can confirm that this amount will be returned to you as an account credit (which will be deducted from your next bill).

As explained in the confirmation email you received (and in the "Installing & Reissuing eSIMs" section of our Terms & Conditions), a data-only eSIM cannot be reinstalled once it has been deleted.

This pre-paid product type is only suitable for one-time use and so if you have accidentally deleted the eSIM, it will not be possible to reinstall the eSIM or request a re-issue of the eSIM.

If service is still required, the only solution would be to purchase a replacement Data-Only eSIM directly from the Mobal website.