eSIM "Code is no longer valid" Error Message

If you receive an error message such as "eSIM Cannot Be Added - The code is no longer valid" when attempting to install the eSIM...

• It could indicate that the eSIM has already been installed on your device (due to a 'Push Notification') and so as a precaution, we would recommend that you review the 'SIM Management' section on your device check if the eSIM is already installed. If the eSIM is already visible in this section, manual installation will no longer be required.
• It could indicate that you are attempting to install the eSIM on a device that has not been fully unlocked. As a precaution, you may need to check with the original retailer / service provider you purchased the device from (to ensure it's fully unlocked to accept SIM Cards / eSIMs from alternative service providers).
  
  
• It could also indicate that the eSIM was previously installed on the device but it has since been deleted. If the eSIM has been deleted, please refer to the information found here: Deleted eSIM Guide

If the eSIM has been successfully installed on an iPhone (i.e. it's visible on your device in the 'SIM Management' section) but the eSIM status is listed as “Activating…” (or you're receiving an error message such as “Activation Failure“, “Connecting to network…” or “Unable to activate“) however, please do not delete the eSIM and refer to the following guide: eSIM Status Guide

Ongoing Issues:

If you require further assistance, please send an email to our support team at support@mobal.com containing the following information -

• The make / model of your device and your current location
  
  
• A screenshot of the error message that appears when trying to install the eSIM
  
  
• A screenshot of the SIM Management menu on your device (the section that shows all installed SIMs / eSIMs)
  
  
• A screenshot of the EID number of your device (instructions can be found here if required)
  
  
• Confirmation that your device is fully unlocked and if you are using an iPhone, a screenshot of all information that appears after going to: Settings > General > About