Data Settings (Voice+Data eSIMs)

APN Settings

To access Cellular Data when using an Android handset, you will be required to manually create an APN (Access Point Name) profile using the exact settings shown below -

Name: Mobal
APN: dm.jplat.net
Username: data@jp
Password: data
Authentication Type: PAP or CHAP
PDP Type*: IP

The "PDP Type" setting is not always shown and so you can ignore this section if this setting is not visible.

Creating APN Profiles

On most Android handsets, you can create an APN profile by going to:

Settings > Connections > Mobile Networks > Access Point Names

(or)

Settings > Network & Internet > Mobile Network > Access Point Names (or Advanced and then Access Point Names)

After reaching the "Access Point Names" section, you should then see a "+" symbol or the option to "Add" a new profile. Alternatively, you may see the 'Options' button (which usually appears as three dots) and after tapping this button, you will see the option to create a new profile.

Once you have created the APN profile, please save it and ensure it is selected as the active profile.

You can then enable the Cellular/Mobile Data feature on your device and test the internet connection.

Please ensure the WiFi feature is disabled when testing the data connection and if there any issues, please reboot your device and then test the connection again.

If there are any issues creating / saving an APN profile however, please refer to the information found here: Additional Troubleshooting

Enabling Data

The majority of Android handsets will allow you to enable the Cellular/Mobile Data feature by going to:

Settings > Connections > Data Usage > Enable Cellular/Mobile Data

(or)

Settings > Network & Internet > Tap on your SIM (or the Mobile Network option) and then enable Cellular/Mobile Data

Alternatively, you may be able to enable this feature using a shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data option to enable it.

Network Mode Setting

If you are unable to access Cellular Data after completing the steps above, please also check that the “Network Mode” or “Preferred Network Type” option on your device is configured to prioritize the 4G LTE connection (and ensure that 5G is disabled as we do not support 5G).

On most Android handsets, you can locate this option by going to:

Settings > Connections > Mobile Networks > Network Mode > Select the 4G/3G/2G or LTE/3G/2G option

(or)

Settings > Network & Internet > Mobile Network or Internet > Preferred Network Type > Select the 4G/3G/2G or LTE/3G/2G option

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but the issue persists, please send an email to: support@mobal.com

In your message to our support team, please include your account details (such as your Mobal phone number or your Order Confirmation Number) and the following information –

• The make / model of your device and your current location
  
  
• Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages that appear on the 'Home' screen or when attempting load a website
  
  
• A screenshot of your current APN (Access Point Name) profile settings
  
  
• A screenshot of the “Mobile Networks” section (i.e. the section that shows the current “Network Mode” or “Preferred Network Type” setting)
  
  
• A screenshot of the 'SIM Management' menu on your device (the section that shows all eSIMs/SIMs that are installed and the preferred settings for each service)

Once you have activated / installed the eSIM and you are ready to use it in Japan, please ensure (if you are using a dual-SIM device and there is a secondary SIM or eSIM installed) that our eSIM is selected as the preferred SIM card for Calls and Cellular Data access.

After completing this step, you can then follow the instructions below to install the APN profile and configure your device.

APN Profile

Once you have installed your eSIM, you will need to install our APN (Access Point Name) configuration profile in order to use data.

1) Connect to WiFi

2) Using the Safari web browser on your Mobile (please do not use an alternative browser) click on the following link to download the profile: APN Profile Download

3) Go to Settings > Profile Downloaded > Install or Settings > General > VPN & Device Management

4) Click on the Mobal APN profile - Click Install and follow the prompts

Additional Note: Some iPhones may prompt you to enter a PIN during installation. This refers to the device passcode (the code you use to unlock your iPhone).

Enabling Data

On most iPhone handsets, you can enable the Cellular/Mobile Data feature by going to:

Settings > Cellular/Mobile Data > Enable Cellular/Mobile Data

Alternatively, you can enable data using a shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.

Network Mode Setting

If there are any issues after completing the steps above, please also check that your device is configured to prioritize the 4G LTE connection (and ensure that 5G is disabled as we do not support 5G).

On most iPhone handsets, you can locate this option by going to:

Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Select the 4G or LTE option

Additional Troubleshooting

If you have completed all steps above (and your device meets our Compatibility Requirements) but there is still a connection issue, please reboot your device and then test the connection again after a few minutes.

If there is no change, please try the following -

1. Reset the Network Settings by going to: Settings > General > Reset > Reset Network Settings
   
   
2. Locate the current APN profile by going to Settings > General > VPN & Device Management and then Delete the Profile
   
   
3. If you have another eSIM/SIM installed, temporarily disable this so that ours becomes the default/primary for calls/data.
   
   
4. Then Install our APN Profile again (by following the instructions at the start of this guide) and enable the cellular data feature again to retest the data connection. Please also ensure the Network Mode setting remains correct.
   
   
5. If there is no change, please reboot your device and then test the connection again after a few minutes.

Need Further Assistance?

If any issues still persist after following the steps above, please send an email to: support@mobal.com containing your account details (such as your Mobal phone number or your Order Confirmation Number) and the following information -

• The model name / number of your iPhone handset and your current location
  
  
• Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages
  
  
• A screenshot of your current APN profile settings by returning to the "VPN & Device Management" section and tapping on the profile. You may also need to tap on the "More Details" button to view the APN settings we require a screenshot of
  
  
• A screenshot of your current settings in the “Cellular/Mobile Data Options” and “Voice & Data” sections
  
  
• A screenshot of the 'SIM Management' menu on your device (the section that shows all eSIMs/SIMs that are installed and the preferred settings for each service)