For instructions on how to access Cellular Data, please refer to the relevant guide below -
Voice+Data SIM Cards (v2)
- Physical Voice+Data SIM Cards purchased after October 12th 2021
Click here for additional instructions
Android Handsets:
Click here to view our guide
APN Settings
To access Cellular Data when using an Android handset, you must manually create an APN (Access Point Name) profile using the exact settings shown below -
Name: Mobal
APN: sb.mvno
Username: data@jp
Password: data
MCC: 440
MNC: 20
Authentication Type: PAP or CHAP
APN Type: default,ia,mms,supl,hipri
Bearer: LTE
APN Protocol: IPV4/IPV6
APN Roaming Protocol: IPV4/IPV6
If there is no option to enter the “MCC” or “MNC” settings when creating the profile, please try creating the profile without entering these settings and then save the profile / select it as the active profile.
If there is no option to enter the “Bearer” setting when creating the profile, this may be under a different name such as “Network Type” and so please check through the profile settings to try and find this option.
If you are unable to manually enter the "APN Type" setting (and you are only given a list of options such as "Internet", "Internet +MMS" etc), please try selecting the "Internet" option.
Creating APN Profiles
On most Android handsets, you can create an APN profile by going to:
Settings > Connections > Mobile Networks > Access Point Names
(or)
Settings > Network & Internet > Mobile Network > Access Point Names (or Advanced and then Access Point Names)
After reaching the "Access Point Names" section, you should then see a "+" symbol or the option to "Add" a new profile.
Alternatively, you may see the 'Options' button (which usually appears as three dots) and after tapping this button, you will see the option to create a new profile.
Please ensure the WiFi feature is disabled when testing the data connection and if there any issues, please reboot your device and then test the connection again.
If there are any issues creating / saving an APN profile however, please refer to the information found here: Additional Troubleshooting
Enabling Data
The majority of Android handsets will allow you to enable the Cellular/Mobile Data feature by going to:
Settings > Connections > Data Usage > Enable Cellular/Mobile Data
(or)
Settings > Network & Internet > Tap on your SIM (or the Mobile Network option) and then enable Cellular/Mobile Data
Alternatively, you can enable this feature using the shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data option to enable it.
Network Mode Setting
If you are unable to access Cellular Data after completing the steps above, please also check that the “Network Mode” or “Preferred Network Type” setting on your device is configured to prioritize the 4G LTE connection.
On most Android handsets, you can locate this option by going to:
Settings > Connections > Mobile Networks > Network Mode > Select the 4G/3G/2G or LTE/3G/2G option
(or)
Settings > Network & Internet > Mobile Network or Internet > Preferred Network Type > Select the 4G/3G/2G or LTE/3G/2G option
VoLTE Calls
This setting is not directly related to internet access but as the Softbank network no longer offers 3G network coverage, calls are now placed / texts are now sent through VoLTE via the 4G LTE connection instead (and so it is important that all data settings are correct).
If all other services are working correctly but there is an issue with the call / SMS text messaging service (and you have completed all steps above / confirmed that your device is VoLTE capable), you may also need to manually enable the VoLTE feature on your device.
This option is usually called “VoLTE”, “VoLTE Calls” or “4G Calling” and can often be found within the “Mobile Networks” section on most Android devices (but you may need to refer to the user guide for your device). However, this option is not always visible and may just be automatically enabled in the background.
If any issues persist, please visit the following link to troubleshoot the issue further: VoLTE Issue Guide
Additional Troubleshooting
If you have completed all steps above (and your device meets our Compatibility Requirements) but there is still a connection issue, please reboot your device and then test the connection again after a few minutes.
If there is no change, please try the following -
- Return to the Access Point Names section and delete all APN profiles that are listed (including the Mobal APN profile)
- Once complete, tap on the Options button (which usually appears as three dots in a vertical line) and select the Reset to Default option that appears.
- Create a new APN profile again (using our settings above), save / select the profile and check that all other settings above remain correct.
- You can then enable the cellular data feature (please ensure WiFi is disabled while testing) and test the data connection by attempting to load a website. If there is no change, reboot your device and then test the connection again.
Need Further Assistance?
If any issues persist after following our instructions, please send an email to: support@mobal.com containing your account details (such as your Mobal phone number or your Order Confirmation Number) and the following information –
- The make / model of your device and a screenshot of all information that appears after dialing *#06#
- Your current location (and any other locations where you have tested the service)
- Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages that appear on the 'Home' screen or when attempting load a website
- A screenshot of your current APN (Access Point Name) profile settings
- A screenshot showing your current “Network Mode” or “Preferred Network Type” setting
- A screenshot showing which version of the Android OS is currently installed on your device
iPhone Handsets:
Click here to view our guide
APN Profile
To access Cellular Data from your iPhone handset, you will be required to download and install an APN (Access Point Name) configuration profile.
- Connect to WiFi
- Using the Safari web browser (please do not use an alternative browser), click on the following link to download the APN profile: APN Profile Download
- Go to: Settings > Profile Downloaded > Install
or go to: Settings > General > VPN & Device Management - Tap on the Mobal APN profile and then tap on the Install button and follow the prompts
- If you are using a dual-SIM device (and there is a secondary SIM / eSIM installed), please ensure that our SIM card is selected as the primary SIM card for cellular data access by going to: Settings > Cellular/Mobile
Additional Note: Some iPhones may prompt you to enter a PIN when installing the profile. This refers to the device passcode (i.e. the code you use to unlock your iPhone).
Enabling Data
On most iPhone handsets, you can enable the Cellular/Mobile Data feature by going to:
Settings > Cellular/Mobile Data > Enable Cellular/Mobile Data
Alternatively, you can enable data using a shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.
Network Mode Setting
If there are any issues after completing the steps above, please also check that your device is configured to prioritize the 4G LTE connection.
On most iPhone handsets, you can locate this option by going to:
Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Select the 4G or LTE option
VoLTE Calls
This setting is not directly related to internet access but as the Softbank network no longer offers 3G network coverage, calls are now placed using VoLTE (Voice Over LTE) via the 4G LTE connection instead (and so it is important that all data settings are correct).
If all other services are working correctly but there is an issue with the calling feature (and you have completed all steps above / confirmed that your device is VoLTE capable), you may also need to manually enable the VoLTE feature on your device.
On iPhone handsets, the option to enable VoLTE can usually be found by going to:
Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Enable VoLTE
However, this option is not always visible and may just be automatically enabled in the background.
If any calling issues persist, please ensure that you are using the correct dialing procedure as shown here: Dialing Instructions
Additional Troubleshooting
If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.
If there is no change, please try the following -
- Reset the Network Settings by going to: Settings > General > Reset > Reset Network Settings
- Go to: Settings > General > VPN & Device Management > Delete the APN Profile
- Return to the start of this guide and then Install our APN Profile again (by following the instructions at the start of this guide) and check that all other settings mentioned in the guide remain correct.
- You can then enable the Cellular Data feature again to retest the data connection but if there is no improvement, please reboot your device and then test the connection again after a few minutes.
Need Further Assistance?
If any issues still persist after following the steps above, please send an email to support@mobal.com containing your account details (such as your Mobal phone number or your Order Confirmation Number) and the following information -
- The model name / number of your iPhone handset and your current location
- Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages you are receiving
- A screenshot of your current APN profile settings by returning to the "VPN & Device Management" section and tapping on the profile. You may also need to tap on the "More Details" button to view the APN settings we require a screenshot of
- A screenshot of your current settings in the "Cellular/Mobile Data Options" and "Voice & Data" sections
Voice+Data SIM Cards (v1)
- Physical Voice+Data SIM Cards purchased before October 12th 2021
Click here for additional instructions
Android Handsets:
Click here to view our guide
APN Settings
If you are using the Android version of our original Voice+Data (v1) SIM Card product (which is white in color and will display a small letter “F” underneath the word “Softbank”), please create an APN profile using the exact settings shown below -
Name: Mobal
APN: plus.4g
Username: plus
Password: 4g
MCC: 440
MNC: 20
Authentication Type: PAP or CHAP
APN Type: default,ia,mms,supl,hipri
Bearer: LTE
APN Protocol: IPV4/IPV6
APN Roaming Protocol: IPV4/IPV6
If there is no option to enter the “MCC” or “MNC” settings when creating the profile, please try creating the profile without entering these settings and then save the profile / select it as the active profile.
If there is no option to enter the “Bearer” setting when creating the profile, this may be under a different name such as “Network Type” and so please check through the profile settings to try and find this option.
If you are unable to manually enter the "APN Type" setting (and you are only given a list of options such as "Internet", "Internet +MMS" etc), please try selecting the "Internet" option.
Additional Note: The iPhone version of our original Voice+Data v1 SIM card (which is usually black & white in color and will display “C2” on the SIM card) may not function correctly in an Android device. We would recommend that you only install the iPhone version of this SIM card in iPhone handsets and the Android version in Android handsets.
Creating APN Profiles
On most Android handsets, you can create an APN profile by going to:
Settings > Connections > Mobile Networks > Access Point Names
(or)
Settings > Network & Internet > Mobile Network > Access Point Names (or Advanced and then Access Point Names)
After reaching the "Access Point Names" section, you should then see a "+" symbol or the option to "Add" a new profile. Alternatively, you may see the 'Options' button (which usually appears as three dots) and after tapping this button, you will see the option to create a new profile.
Once you have created the APN profile, please save it and ensure it is selected as the active profile.
You can then enable the Cellular/Mobile Data feature on your device and test the internet connection.
Please ensure the WiFi feature is disabled when testing the data connection and if there any issues, please reboot your device and then test the connection again.
If there are any issues creating / saving an APN profile however, please refer to the information found here: Additional Troubleshooting
Enabling Data
The majority of Android handsets will allow you to enable the Cellular/Mobile Data feature by going to:
Settings > Connections > Data Usage > Enable Cellular/Mobile Data
(or)
Settings > Network & Internet > Tap on your SIM (or the Mobile Network option) and then enable Cellular/Mobile Data
Alternatively, you could use the shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.
Network Mode Setting
If you are unable to access Cellular Data after completing the steps above, please also check that the “Network Mode” or “Preferred Network Type” option on your device is configured to prioritize the 4G LTE connection.
On most Android handsets, you can locate this option by going to:
Settings > Connections > Mobile Networks > Network Mode > Select the 4G/3G/2G or LTE/3G/2G option
(or)
Settings > Network & Internet > Mobile Network or Internet > Preferred Network Type > Select the 4G/3G/2G or LTE/3G/2G option
VoLTE Calls
This setting is not directly related to internet access but as the Softbank network no longer offers 3G network coverage, calls are now placed / texts are now sent through VoLTE via the 4G LTE connection instead (and so it is important that all data settings are correct).
If all other services are working correctly but there is an issue with the call / SMS text messaging service (and you have completed all steps above / confirmed that your device is VoLTE capable), you may also need to manually enable the VoLTE feature on your device.
This option is usually called “VoLTE”, “VoLTE Calls” or “4G Calling” and can often be found within the “Mobile Networks” section on most Android devices (but you may need to refer to the user guide for your device). However, this option is not always visible and may just be automatically enabled in the background.
If any issues persist, please visit the following link to troubleshoot the issue further: VoLTE Issue Guide
Additional Troubleshooting
If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.
If there is no change, please try the following -
- Return to the Access Point Names section and delete all APN profiles that are listed (including the Mobal APN profile)
- Once complete, tap on the Options button (which usually appears as three dots in a vertical line) and select the Reset to Default option that appears.
- Create a new APN profile again (using our settings), save / select the profile and check that all other settings above remain correct.
- You can then enable the cellular data feature (please ensure WiFi is disabled while testing) and test the data connection but if there is no change, reboot your device and then test the connection again.
Need Further Assistance?
If any issues persist after following our instructions, please send an email to: support@mobal.com containing your account details (such as your Mobal phone number or your Order Confirmation Number) and the following information –
- The make / model of your device and a screenshot of all information that appears after dialing *#06#
- Your current location (and any other locations where you have tested the service)
- Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages that appear on the 'Home' screen or when attempting load a website
- A screenshot of your current APN (Access Point Name) profile settings
- A screenshot of the “Mobile Networks” section (i.e. the section that shows the current “Network Mode” or “Preferred Network Type” setting)
- A screenshot showing which version of the Android OS is currently installed on your device
iPhone Handsets:
Click here to view our guide
APN Profile
When using the iPhone version of our original Voice+Data (v1) SIM Card (which is black and white in color and will display a small “C2” underneath the word “Softbank”), your device may automatically install the APN (Access Point Name) configuration profile that's required for cellular data access.
If your device fails to install the profile however, we would recommend that you manually download the correct profile by following the steps below.
While connected to WiFi, open the Safari web browser on your Mobile (please do not use an alternative browser) and visit the following link to download the profile: APN Profile Download
After downloading the APN profile however, you may still be required to manually install it by going to Settings > Profile Downloaded > Install or by going to Settings > General > VPN & Device Management (or Profile) and then tapping on the Mobal APN profile and the option to install it.
Additional Note: If you are using the Android version of this SIM card (which is fully white in color and will display a small letter "F" on the SIM card) however, it may not function correctly in an iPhone handset. We would recommend that you only install the Android version of this SIM card in Android handsets.
Enabling Data
On most iPhone handsets, you can enable the Cellular/Mobile Data feature by going to:
Settings > Cellular/Mobile Data > Enable Cellular/Mobile Data
Alternatively, you can enable data using a shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.
Network Mode Setting
If there are any issues after completing the steps above, please also check that your device is configured to prioritize the 4G LTE connection.
On most iPhone handsets, you can locate this option by going to:
Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Select the 4G or LTE option
VoLTE Calls
This setting is not directly related to internet access but as the Softbank network no longer offers 3G network coverage, calls are now placed / texts are now sent through VoLTE via the 4G LTE connection instead (and so it is important that all data settings are correct).
If all other services are working correctly but there is an issue with the call / SMS text messaging service (and you have completed all steps above / confirmed that your device is VoLTE capable), you may also need to manually enable the VoLTE feature on your device.
On iPhone handsets, the option to enable VoLTE can usually be found by going to:
Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Enable VoLTE
However, this option is not always visible and may just be automatically enabled in the background.
If any calling issues persist, please ensure that you are using the correct dialing procedure as shown here: Dialing Instructions
Need Further Assistance?
If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.
If the issue persists however, please send an email to: support@mobal.com
In your message to our support team, please include your account details (such as your Mobal phone number or your SIM Card Serial Number) and the following information -
- The model name / number of your iPhone handset and your current location
- Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages
- A screenshot of your current APN profile settings by returning to the "VPN & Device Management" section and tapping on the profile. You may also need to tap on the "More Details" button to view the APN settings we require a screenshot of
- A screenshot of your current settings in the “Cellular/Mobile Data Options” and “Voice & Data” sections
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